You just never know… Before Mary and I got married, we made two plane trips. The first was to Vancouver for my Aunt Joey and Uncle Ed’s 25th anniversary. I’d never been to Vancouver before, and was not really prepared to meet a hundred-odd aunts, uncles, and cousins. I was especially not prepared for the … Continue reading “First Impressions”
Category: Orlando
Shovel Ready Projects
I mentioned our development team from Orlando yesterday… There were four of us. Linda, of course, was our fearless leader. She taught me a lot about managing projects, managing customers, and managing people. She also didn’t take crap from anybody. I liked working for her. I lived in Orlando for a little over four years, … Continue reading “Shovel Ready Projects”
No Fly Zone
Our development team at Harcourt in Orlando needed another member, so we placed some ads and got a bunch of resumes. Finally, we whittled the list down to a select few and started interviews. One candidate lived in NY, I think, so we arranged a video conference to interview him. Gary seemed to know his … Continue reading “No Fly Zone”
Customer Service Week
In the Orlando Harcourt offices, they used to celebrate what they called Customer Service Week. It was an excuse to hammer home the idea that we all needed to pay more attention to the customers, and to do it they gave us lots of little trinkets. Every day, there would be one or more surprises … Continue reading “Customer Service Week”
What’s in a Word?
When Natalie was little she coined a few unique words to describe her world, many of which we still use to this day. Diane never really did this, for whatever reason. For dinner, one of her favorites was (and still is) mashed potatoes. Mary makes them fresh, by boiling potatoes and mashing them with milk … Continue reading “What’s in a Word?”